Return Policy | Easy 30-Day Returns & Refunds | Touchlace
At Touchlace, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Our return policy is designed to make the return and refund process simple, transparent, and hassle-free.
We understand that online shopping requires trust, which is why we offer a 30-day return window for eligible purchases. Whether you're purchasing swimwear, dresses, bodysuits, robes, lingerie-inspired fashion, or other apparel, our goal is to provide a positive customer experience from checkout through delivery and beyond.
30-Day Return Window
Customers have 30 days from the date of delivery to request a return for eligible items. To qualify for a return, products must be:
- Unworn and unused
- In their original condition
- Returned with tags attached
- Returned in the original packaging
- Accompanied by proof of purchase or order confirmation
Returns that do not meet these requirements may not be eligible for approval.
How to Start a Return
Touchlace makes it easy to request a return.
- Log in to your customer account.
- Locate the order you'd like to return.
- Submit a return request through your account.
- Wait for return authorization instructions.
- Ship the item using the instructions provided.
Items returned without prior authorization may not be accepted.
Return Shipping
Unless an item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs. We recommend using a trackable shipping service when returning merchandise to ensure successful delivery.
If Touchlace shipped the wrong item or your order arrives damaged, please contact our support team promptly so we can help resolve the issue.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If you receive:
- A damaged item
- A defective product
- An incorrect item
- A missing component
Contact Touchlace as soon as possible through the Contact Us page so our team can review the issue and determine the best resolution. Providing photos of the product and packaging may help speed up the review process.
Non-Returnable Items
Certain items are not eligible for return, including:
- Sale items
- Clearance merchandise
- Gift cards
These purchases are considered final sale and cannot be refunded or exchanged unless required by applicable law.
Refund Process
Once your return is received and inspected, we'll notify you regarding the status of your refund request.
If approved:
- Refunds are issued to the original payment method.
- Processing typically begins after inspection.
- Financial institutions may require additional time to post the refund to your account.
While many refunds appear sooner, banks and credit card providers may require several business days to complete processing.
When Will I Receive My Refund?
Approved refunds are generally processed within 10 business days after approval. Depending on your payment provider, it may take additional time for the refund to appear on your statement. If more than 15 business days have passed since your refund was approved, please contact Touchlace for assistance.
Shop with Confidence
At Touchlace, we're committed to providing fashionable, comfortable, and quality apparel backed by responsive customer support. Our 30-day return policy helps ensure customers can shop confidently while knowing assistance is available if an issue arises. The Touchlace mission centers on delivering stylish products and a positive customer experience that helps customers create lasting memories through fashion.