Política de envío

At Touchlace, we strive to provide a seamless shopping experience from checkout to delivery. This Shipping Policy explains our order processing times, shipping methods, estimated delivery schedules, tracking information, and other important details regarding your purchase.

Order Processing

Orders are typically processed within 24–48 business hours after being placed. Orders received on weekends or public holidays will be processed on the next available business day. All delivery estimates apply to in-stock items and may vary during peak shopping periods, promotional events, or holidays.

Every order is reviewed for billing and shipping verification. In some cases, additional processing time may be required if there are issues with payment authorization, shipping details, or account verification.

Shipping Options

Touchlace offers multiple shipping methods for customers throughout the United States.

Standard Shipping

Standard Shipping is ideal for customers seeking reliable delivery at an affordable rate.

  • Processing Time: 24–48 business hours
  • Estimated Delivery: 3–5 business days after shipment
  • Available throughout the United States
  • Tracking information provided after shipment confirmation

Standard shipping delivery estimates apply to business days only and exclude weekends and public holidays.

2-Day Shipping

Need your order sooner? Choose 2-Day Shipping at checkout.

  • Order by 12:00 PM EST for same-day dispatch
  • Orders placed after 12:00 PM EST ship the next business day
  • Delivery within approximately 2 business days after shipment
  • Not available for P.O. Box addresses

Delivery schedules exclude weekends and public holidays.

Overnight Shipping

For the fastest available delivery, select Overnight Shipping.

  • Order by 12:00 PM EST for same-day dispatch
  • Orders placed after 12:00 PM EST ship the next business day
  • Estimated next-business-day delivery after shipment
  • Not available for P.O. Box addresses

Overnight delivery is available for eligible locations within the United States. Delivery schedules exclude weekends and public holidays.

Free Shipping

Touchlace proudly offers Free Standard Shipping on qualifying orders of $75 or more within eligible regions. Promotional free-shipping offers may be updated periodically and are subject to change without notice.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information. Customers can use the tracking number provided to monitor shipment progress and estimated delivery dates.

If you do not receive tracking information within a reasonable timeframe after placing your order, please contact our customer support team for assistance.

International Shipping

Touchlace serves customers around the world. International shipping availability, transit times, customs processing, duties, taxes, and carrier services may vary depending on destination country.

Customers are responsible for any applicable customs duties, import taxes, or government fees imposed by local authorities. Delivery timelines for international orders may be affected by customs inspections and carrier delays.

Delivery Delays

While we work closely with trusted shipping carriers, delivery times are estimates and cannot be guaranteed. Weather conditions, carrier disruptions, customs processing, high-volume shipping periods, and other unforeseen circumstances may affect delivery schedules.

Touchlace is not responsible for delays caused by shipping carriers, customs authorities, or events outside our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout. If an incorrect address is entered, shipment delays, return fees, or additional shipping charges may apply.

Please review your shipping information carefully before submitting your order.

Thank you for shopping with Touchlace. We appreciate your business and are committed to delivering your order as quickly and efficiently as possible.